TERMS & CONDITIONS

Jacksonville Garage Door, LLC


Effective Date: 01 August 2022

REPAIR AND INSTALLATION CONDITIONS

The Terms and Conditions of Jacksonville Garage Door, LLC. (the “Terms and Conditions”) are incorporated into every Customer contract, quote, estimate or other written proposal of work by Jacksonville Garage Door, LLC. The customer is defined to be a homeowner or other Contractor who has entered into a written contract with Jacksonville Garage Door, LLC to perform work. The Terms and Conditions are not transferrable or assignable.

Services

Jacksonville Garage Door, LLC will perform all services for Customers in accordance with generally acceptable industry standards of other competent Garage Door companies performing the same or similar services in the state of Florida.

It is agreed that our technicians will have safe, unobstructed, and uninterrupted use of the opening and adjacent area necessary for the proper repair or installation of garage doors and related hardware and systems.

 

Estimates or Service Quote

Jacksonville Garage Door LLC charges a minimal $25 service call fee for a technician to come on-site and quote you for repair, service, or new door installation. The fee will be waived or applied towards your repair or service purchase.

Any quote or estimate provided to the Customer is effective for thirty calendars (30) days from the date of issuance. After the expiration of the 30-day period, the Customer will be required to obtain a new estimate from Jacksonville Garage Door, LLC. Estimates do not include any painting or touchup desired by the Customer or later requested alterations or deviations from the original scope of work.

Acceptance/Approval

To become a binding contract all estimates must be approved in writing by the Customer. Approval in writing may be made by email or other written means. Written approval is necessary for an Order or Work Order to be scheduled for installation. Any changes/cancellations made or requested after approval or acceptance by Customer are subject to acceptance by Jacksonville Garage Door, LLC and/or additional Customer approval of any applicable charges or fees. All written approvals subject the estimate, quote or other written proposal to these Terms and Conditions.

Payment Terms

If the Customer is a homeowner: The Customer must pay in advance a minimum payment of half the provided estimate for all installations and special orders. Special orders are non-refundable. Upon final installation, full payment must be paid immediately upon completion of work and receipt of invoice.

If the Customer is a Contractor: The Contractor shall pay100% upfront or as otherwise agreed upon by the parties.

Special Order. In the event the Customer places a special order, it is the Customer’s responsibility to inspect the order to verify the product ordered is correct. Upon the arrival of the materials, if the Customer is not satisfied with the product when delivered for reasons other than damage, the Customer must pay any costs associated with the exchange of materials, including any difference in price for the new materials and any restocking fee Jacksonville Garage Door, LLC may apply. Jacksonville Garage Door, LLC will not be held liable for orders taking longer to receive due to manufacturers wait times. Once any door (not just special-order doors) order has been processed it cannot be canceled without the service call and additional re-stocking fees being paid. Those fees will vary.

Delinquent Account. If a delinquent account is turned over for collection, The Customer will be responsible for all costs of collection, including, but not limited to, collection agency fees, attorneys fees, and court costs. Any invoice not paid within thirty (30) days from the date due will be subject to a finance charge of eighteen percent (18%) per annum or the maximum rate allowed by law until paid.

No Withholding of Payment/Termination for Non-payment. The Customer shall not withhold or make any deductions from payments due to Jacksonville Garage Door, LLC on account of penalty or back charges for alleged defective work. Furthermore, the Customer agrees and recognizes that payment for services rendered by Jacksonville Garage Door, LLC.  when due is an express condition precedent to Jacksonville Garage Door, LLC continuing work as herein described in this Agreement. Customer recognizes failure to pay for services when due shall entitle Jacksonville Garage Door, LLC to terminate work immediately. In the event Jacksonville Garage Door, LLC terminates work for non-payment as herein described, Jacksonville Garage Door, LLC shall be entitled to all of its reasonable expenses including, but not limited to, cost of labor, materials, a reasonable allowance for overhead, and profit, and all other compensation as allowed by law, and all warranties of Jacksonville Garage Door, LLC will be void.

Site Conditions

If Jacksonville Garage Door, LLC must obtain access to other properties in the course of work, the Customer shall secure permission for such and hold harmless and indemnify Jacksonville Garage Door, LLC and its employees and agents against all actions and consequences arising or relating to the use of said properties, including but not limited to the damage done in the normal course of work, excluding negligence, and for securing said property and its contents during and after work.

Door Casings

The Customer is required to have casing for the garage door openings installed before Jacksonville Garage Door, LLC shall be required to hang the doors. If the Customer does not have casings around the garage doors, Jacksonville Garage Door, LLC.  may agree, at its discretion, to install the doors, but shall not be liable for any damages resulting from the lack of door casings. Failure to have casings around the door openings shall also void any warranties provided herein. Jacksonville Garage Door, LLC may, at the Customer’s instruction and expense, install the casings, but such work will be deemed an extra expense to the Customer in addition to the original quote provided.

The Customer Responsibility to Clear and Secure the Worksite. Before and during Jacksonville Garage Door, LLC’s work, the Customer shall secure, remove and protect all persons and property, and any contents thereof from the worksite, including but not limited to adults, children, animals, cabinets, fixtures flooring, walls, tiling, carpets, drapes, furniture, vehicles, and vegetation during and upon completion of work, and shall hold harmless and indemnify Jacksonville Garage Door, LLC, its employees and agents against all claims arising out of Customer’s failure to do so.

Service/Repair Warranty

Service or repair work for Residential customers is 30 days on labor and 1 year on parts that are replaced. The service call is also under a 30-day warranty. After 30 days from the invoice date, the customer will be responsible for the service call and any labor that applies. This warranty is the standard warranty unless otherwise noted on the invoice.

Customer Contact Authorization & Security

By completing any request for further information via print or digital, the customer grants permission to Jacksonville Garage Door, LLC to contact him or her regarding any business matters via phone call, email & text messages.  This includes customer-initiated requests for appointments via our website & any other website that Jacksonville Garage Door, LLC oversees.  Customers understand that Jacksonville Garage Door, LLC will only contact them at reasonable times of the day & always with professional language & tone concerning any repair or service needs the customer has.

Jacksonville Garage Door, LLC will not share any personal information including, by not limited to, name, address, phone number, email address, and invoices with any 3rd parties.  Customer information is safe & secure and only used in-house to satisfy any garage door repair & installation needs the customer may have.

LIMITATION OF LIABILITY

Under no circumstances shall Jacksonville Garage Door, LLC be liable for any personal injury, any indirect, special, or consequential damages, even if advised of the possibility of such damage. In any case, any and all liability of Jacksonville Garage Door, LLC in any way arising from or relating to Jacksonville Garage Door, LLCs performance or any failure to act shall be limited to the total amounts actually paid to Jacksonville Garage Door, LLC for the project in question. No representative or person is authorized to give any other warranty or to assume any other liability for Jacksonville Garage Door, LLC. Jacksonville Garage Door, LLC shall not be responsible for any claim resulting from or relating to an error in any catalog furnished by any manufacturer.

CONTACT INFORMATION

Questions about the Terms of Use should be sent to

service@jaxflgaragedoor.com.